SmallBizGenius Analysis
Physiciansformula receives mixed reviews, with praise for product quality and scent but significant complaints about customer service and order fulfillment. While some customers love the products, others report issues with broken items, lack of response from customer service, and problems with online orders.
Category Breakdown
Scores based on analysis of 12 recent reviews
Product Quality
7.0/10Many reviewers appreciate the quality and performance of specific Physiciansformula products. For example, the Murumuru Butter Bronzer is frequently praised for its scent, application, and natural finish, while others mention liking the Bronze Booster.
7 reviews mention thisCustomer Service
2.0/10A significant number of reviewers report negative experiences with Physiciansformula's customer service. Common complaints include a lack of response to emails, unanswered phone calls, and unhelpful or dismissive interactions, with one reviewer stating, "No customer service! No return phone calls or emails. Suspicious business."
6 reviews mention thisOnline Ordering Experience
3.0/10Several reviewers express disappointment with their online ordering experience from physiciansformula.com. Issues include lost shipments, undelivered orders, missing items, and delays in receiving refunds, leading to frustration and a negative perception of the brand's reliability.
4 reviews mention thisPros & Cons
What Customers Love
"I use murumuru butter bronzer. Love how it smells, love how it applys on, great pigment, amazing natural finish."
"I love these products, with using natural & Vegan ingredients only, is very much a plus."
"The butter bronzer literally blends like butter and it smells amazing 😍"
Common Complaints
"No customer service. No return phone calls or emails. Suspicious business."
"Received a palette of which 2 out of the 6 highlighters/blushes were broken."
"Two months later, one lost shipment, the 2nd never delivered, and I’m still waiting for a refund."
"Mineral Wear® Diamond Dust | Luminous Corrector did nothing. It was just shiny"
Common Questions About Physiciansformula
Answers derived from customer review patterns
Is Physiciansformula legit and trustworthy?
Based on 12 reviews, Physiciansformula's legitimacy is questionable due to significant complaints about customer service and order fulfillment. While some customers report positive experiences with the products themselves, the recurring issues with broken items, lack of communication, and problems with online orders raise concerns about the company's reliability. Customers have reported difficulty getting refunds or replacements for damaged or missing items. Therefore, it's important to proceed with caution and consider alternative brands with more consistent customer service.
Based on 12 reviewsDoes Physiciansformula have good customer service?
The reviews suggest that Physiciansformula's customer service is generally poor. Many customers report difficulty contacting customer service representatives via phone and email, with some stating they received no response at all. Others describe unhelpful interactions and abrupt call terminations. This lack of support can be particularly frustrating when dealing with issues like broken products or missing orders, making it a significant drawback for potential customers.
Based on 6 reviewsReady to Try Physiciansformula?
Save on your first purchase with 3 verified coupon codes.
View CouponsLooking for Something Different?
Compare Physiciansformula against 139 similar beauty & salon options.
View Alternatives